Processes and timeframes

We love to keep the process simple and enjoyable!
Smaller deliverables will be discussed and invoiced right away.
For larger events, custom items, and multiple items, we follow the general process of:

1) Book a free 15-minute discovery call with us.
This is a casual chat about your ideas and needs. If we are able to deliver your concepts and the timeframes work, we’ll invite you to a consultation.
2) Attend your design consultation.
This is a 60-minute planning consultation in person at our Toowoomba studio or via Zoom.
We'll dive into your vision, explore what's possible, and discuss all the exciting options—from materials to finishes, shapes, colours, and timeframes.
Following your consult, we will prepare a personalised concept board based on our discussion including some pricing indicators.
A $200 consultation fee is due before your session. This fee ensures your date on our calendar & will provide you with a follow-up personalised concept board & indicative pricing.
3) We create your deliverables
After we discuss your concepts, we'll create a quote and provide mock-ups for your approval. You’ll have the opportunity to request up to two rounds of changes. To help us stay on schedule, please share your feedback as soon as possible so we can move forward efficiently. All proofs must be finalised and approved by you 4-weeks before your event so we can begin creating.
Once your pieces are finalised we will contact you to arrange pick-up/delivery (in Toowoomba region) or inform you that your pieces have been shipped.
Be assured we will keep in constant contact with you.
As soon as you’re ready you can place your order. You don’t need the final details but it helps to ensure the availability of your date.
The finer details of your order will be required a minimum of 6 weeks prior to your event.
We understand that guest attendance can change right up until the wedding however we still require your guest list for place cards and seating boards 4 weeks before your wedding. However, if you do require a last minute change, contact Natalie and and we will do our best.
Contact Natalie at natalie@honeyandhivedesigns.com.au with the date of when you require your order and we will let you know if we can accomodate a shortened timeline. We will always try out best! A rush order fee of 25% of your invoice will apply (ready made hire items excluded).
Our minimum lead time is 6 weeks.
When your order is complete we will contact you to arrange delivery/pick-up or inform you that your pieces have been shipped.
Once shipped, delivery time is in the hands of Australia Post. You will be provided with a tracking number.
As a small business we have the flexibility to make changes once the order is placed. The ideal time to request changes is when you are sent your proofs (2 complimentary then a $10 service fee applies for additional changes).
We want to ensure your happiness with the product and also understand that sometimes changes will need to be made that are out of anyone’s control.
Email Natalie at natalie@honeyandhivedesigns.com.au to discuss this further.
Our rule of thumb is to measure twice and cut once! We do require you to approve your proofs before any pieces are made as we will use the exact spelling you have provided.
If you notice a mistake email Natalie at natalie@honeyandhivedesigns.com.au and we will do our best to help you.
Fees may apply if the error was not on our behalf.

Custom orders

Custom orders are the very heart of Honey & Hive Designs.
We pride ourselves on creating original designs, crafted exclusively for you through thoughtful consultation.
Custom designs do take longer as there is an initial design phase on top of production. The standard 6 weeks production applies but only once the design is finalised.
Email Natalie at natalie@honeyandhivedesigns.com.au to discuss your dream design!
The beauty of being a small business is that we can work with you to find solutions that can work within your budget!
Email Natalie at natalie@honeyandhivedesigns.com.auto discuss this further.
When budgeting for stationery and signage, we recommend allocating around $15 per guest for a well-rounded experience. For a basic suite, the minimum spend is typically $500, but the average spend is closer to $1500, depending on the complexity and customization of your designs. This ensures your stationery and signage reflect the style and feel of your event, while staying within budget.

As always, email us to enquire.

Payment and shipping

You will be issued a quote to begin with. Your payment is not due until we issue your invoice. At this time you will have 30 days to pay 50% with the remainder due 6 weeks prior to your event.
For orders under $500, full payment is due before production begins.
Payment details will be included in your quote. While we don’t offer Afterpay, we’re happy to discuss instalment options.
If you invoice is not paid within 30 days, it becomes void and your date made avalable again.
We use Australia Post to ship your order. This will be included in your quote.
If you are local to Toowoomba we can arrange a time for you to collect your pieces free of charge. We can also arrange delivery within a 50km radius from our studio.
If you are local to Toowoomba we can arrange a time for you to collect your pieces free of charge or we can deliver. We deliver free of charge to Toowoomba locations.
Each item is inspected and photographed prior to delivery to ensure only the highest quality product is sent to you. If you have received your product and believe your item is damaged, please send us a photo and your order number to natalie@honeyandhivedesigns.com. Each case will be assessed by us to determine if further action is needed.
We do not accept responsibility for damage occurred during delivery.
Due to the custom and hand made nature of the product we are unable to accept returns or exchanges. If the product is faulty, please see above.
Refunds and replacements will not be offered if you:
simply change your mind
decide you do not like the purchase
decide you have no use for it
damage the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces
We understand that sometimes things change and where we can, we'll try to help out with an affordable solution if we receive notification within 6 weeks of your event.
Great question!
We’ve found through our years of working that there is no one-fits-all quote. Once you have your Discover y call you will be offered a ‘Pricing & Product Guide’ as an outline.
Pricing is determined by lots of factors, such as size, shape, materials, finishes, and other delicate details, that it’s just not possible to give a flat price across the board when your item is truly unique.
Every order involves planning, mockups, material expenses and labour to craft your personalised signage and stationery. Our pricing reflects this, but it also reflects our transparency and flexibility to find a great solution to your needs and budget.

Other

All our signs are carefully packaged in a clear protective wrap to prevent scratching, damage and dust. Once you’ve had a peek at your signage, we highly recommend wrapping them again until your event to avoid any damage and fingerprints! Before you use your acrylic signs, use a microfibre cloth to polish them. We also recommend lying them flat when transporting and not placing anything on top of them.
We love seeing your signs come to life with styling. We also stock easels and sign stands. Ask about how we are able to provide styling for your signage; think candles, flowers…
This is dependant on the type of sign you’re after. We do not hire personalised signage created in acrylic, timber or fabric. However, if your require mirror signage or our Flower Box - these are hireable.
Statement signage may have hireable elements. These will be clearly indicated in your quote.
Contact us - natalie@honeyandhivedesigns.com.au
Your privacy matters to us. All personal data (e.g., name, email, phone, credit card) collected is stored securely by Squarespace. This data is purposefully collected to process your transactions, respond to your enquiries, and enhance our services. Your credit card details are encrypted and securely transmitted during transactions. Your information will not be shared with third parties, except for payment processing and legal requirements. You have the right to access, correct, or delete your data. Squarespace uses cookies for a better user experience. By using our services and providing your personal details, you consent to this privacy policy. For more details, contact us or refer to the full policy on the Squarespace website.